Case assembly
Identify the account, topic, relevant order, current shipment state, open issues, and recent commitments.
B2B customer service
A customer record that outlives the inbox.
In B2B service, the answer often sits across a mailbox, ERP, warehouse, and the notes of one account manager. Brainfish AI is designed to assemble that context and preserve the human decision.
Discuss your use caseCompany-owned history
Keep the operational record attached to the customer rather than one person's private inbox.
Draft with evidence
Prepare a response from verified facts and mark anything that could not be refreshed.
Sensitive-topic override
Route legal language, negative sentiment, claims, or other defined topics directly to a person.
Commitment watch
Monitor dated promises against later warehouse and carrier events.
Scoped autonomy
Keep each response category at the review level the business has explicitly approved.
Start with one decision
Bring the workflow your team knows by heart.
We’ll map the systems, facts, rules, and approval point before discussing a pilot.